(Note: We're in the process of updating the web site to reflect the release of Awning Composer 5. This FAQ was written for version 4 and some information may not be applicable to version 5.)
When I run Awning Composer, why is the right side of the screen cut off?
Your display resolution is set too low. Check our System Requirements page for instructions on modifying the resolution.
When I run Awning Composer, why do all of my awning colors appear gray?
Your color settings are incorrect. Check our System Requirements page for instructions on modifying the color depth.
When I try to adjust my color settings to 16-bit high color or 32-bit color, I can only see options for 16 colors and 256 colors?
Your video card and/or your video drivers are not capable of displaying 16-bit high color or 32-bit color mode. You may need to purchase another video card or obtain updated drivers. You will need to contact your computer supplier to resolve this issue. Check our System Requirements page for color and resolution requirements.
When I run Awning Composer, why are the icons so large?
The font sizes for the operating system are set too large. The font size can be adjusted through the Control Panel (see Display, Settings, Font Size and set it to "Small Fonts").
When I try to print, why does the system give me an overflow error 6?
The printer is not accepting the output from Awning Composer. Outdated printer drivers usually cause this problem. Even though you may have just purchased your printer, the drivers shipped with the printer may already be out of date. Most printer manufacturers post the latest versions of their printer drivers on their websites. Downloading and installing the latest version of the drivers should resolve the problem.
What should I do when I get an Automation Error?
Automation errors usually occur due to a lack of resources (usually lack of memory) on your computer. Restart your computer and try it again.
What should I do when I get a DirectX Error?
Awning Composer could be improperly installed. Uninstall Awning Composer by clicking on the Control Panel, Add/Remove Programs (select Awning Composer from the list of installed programs). Re-install Awning Composer after downloading the latest version.
I'm running Windows XP and my computer crashes when I scroll up or down in a list box. What should I do?
This is an inherent problem with Windows and one that we cannot resolve. However, there is a simple workaround that will also improve overall computer performance. Go to the Control Panel, Display and click on the Appearance tab. Click the Effects button and then uncheck the check box associated with "Use the following transition effect for menus and tooltips".
By turning off the visual effects you solve the problem and in addition you will also improve system performance because it disables many of the unnecessary animation features.
I installed new software on my computer and now Awning Composer is not running properly, what should I do?
Awning Composer, along with most other software, uses a series of shared libraries. Unfortunately these libraries are not all at the same version, so when you installed your new software, it changed the version of one of the shared libraries required by Awning Composer.
Uninstall Awning Composer by clicking on the Control Panel, Add/Remove Programs (select Awning Composer from the list of installed programs). Re-install Awning Composer after downloading the latest version.
How do I determine if I have the latest version of Awning Composer?
To check your version of Awning Composer, open the software and go to "Help" in the menu bar and then select "About". If your build number is different from the latest build number on the Update page, then there is an update available for download.